At El Fascino, operated by RKS Enterprises, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or use our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. About Us
Business Name: RKS Enterprises
Brand: El Fascino
Address: A422, Nishant Colony, Loni, Ghaziabad, Uttar Pradesh – 201102, India
Phone: +91 8287807326
Email: contact@elfascino.com
2. Information We Collect
When you use our website, place an order, contact us or create an account, we may collect information such as:
- Full name
- Phone number
- Email address
- Billing address
- Shipping address
- Order and purchase details
- Account information
- Information provided through contact forms
- Messages or enquiries submitted to us
We may also automatically collect limited technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Approximate usage information
3. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Arrange delivery of products
- Provide customer support
- Respond to enquiries
- Manage your account
- Send order confirmations and updates
- Process payments through authorised payment providers
- Improve our website and services
- Prevent fraudulent or unauthorised activity
- Maintain website security
- Comply with applicable legal requirements
We will not use your personal information for purposes unrelated to the services we provide without a lawful basis or your consent where required.
4. Payment Information
Payments made through our website may be processed by third-party payment service providers.
El Fascino does not intentionally store your complete debit card, credit card, CVV or banking credentials on its own servers.
Payment information is handled by the applicable payment gateway according to its own privacy and security practices.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Maintain login sessions
- Understand website usage
- Improve website performance
- Provide relevant website functionality
You may disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Sharing of Information
We may share necessary information with trusted service providers when required to operate our business, including:
- Payment gateway providers
- Shipping and delivery partners
- Website hosting providers
- Technology and IT service providers
- Customer support services
- Analytics and website service providers
We only share information that is reasonably necessary for the relevant service.
We do not sell or rent your personal information to third parties.
We may also disclose information when required by law, court order, regulatory authority or to protect our legal rights and the security of our users.
7. Order & Delivery Information
When you place an order, certain information such as your name, phone number, shipping address and order details may be shared with our delivery or logistics partners so that your order can be successfully delivered.
8. Marketing Communications
If you choose to receive promotional communications from us, we may contact you about:
- New lighting collections
- Offers and promotions
- New arrivals
- Important updates
- Brand news
You can unsubscribe from promotional emails or communications at any time by contacting us or using the unsubscribe option where available.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure or loss.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records and complying with legal or regulatory obligations.
When information is no longer required, we may securely delete or anonymise it where appropriate.
11. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
El Fascino is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
12. Children’s Privacy
Our website is not intended to knowingly collect personal information from children.
If we become aware that personal information has been submitted by a child without appropriate consent, we will take reasonable steps to remove such information where required.
13. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where applicable
- Opt out of promotional communications
- Ask questions about how your information is used
To make a privacy-related request, contact us using the details below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your information, please contact us:
RKS Enterprises — El Fascino
A422, Nishant Colony
Loni, Ghaziabad, Uttar Pradesh – 201102
India
Phone: +91 8287807326
Email: contact@elfascino.com
El Fascino
Illuminating Luxury, Defining Elegance